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Total Improvement Management
(TIM) Seminar
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1/2 day Workshop
By
Jim Harrington
CORPORATE OFFICE
16080 Camino del Cerro, #100
Los Gatos, California 95032 USA
(800) 698-4270
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Topics
- Why do we need to improve?
- Quality – The Competitive Advantage
- Why focus on the customer?
- Unlimited goals
- Why good enough is not good enough
- Why meeting requirements is not the standard for excellence
- Obtaining top management commitment
- Why try to change?
- What are the paybacks?
- What is the CEO’s role?
- Business Plan
- Who is part of the planning cycle?
- How to do a top-down bottom-up plan
- Quality Policy Deployment
- Improvement Visions and 3-Year Plan
- Understanding where you are
- Define where you want to go
- Develop a plan to get there
- Obtaining Total Management Participation
- What does management fear?
- How to lead
- Why start with management
- Securing Team Participation
- Type of teams
- Area Activity Analysis
- Making teams effective
- Obtaining individual involvement
- Pay for performance
- Why train?
- Suggest system
- Making it a “we” organization
- Product Process
- Do we have a product and is it a process?
- How to measure and control
- Business Process
- What are they?
- How do you measure them
- How to save big dollars by streamlining them
- Developing Supplier Partnerships
- Who are our suppliers?
- What are they important?
- Who do we get better service and product at less costs
- Rewards and Recognition
- Poor-Quality Cost ( If we have the time)
- What is the plan to go forward, to be the very best we can be?
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