Join us for the Premier Canadian Quality Congress event of the year!

QUALITY, INNOVATION & LEAN SIX SIGMA

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HEALTHCARE – GOVT AGENCIES – MANUFACTURING

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For the 6th Canadian Quality Congress taking place in Winnipeg, Manitoba, Canada

September 29 – 30, 2014


Final Technical Program

View or download the FINAL technical program by clicking here.


WORLD-CLASS KEYNOTE SPEAKERS

The 6th annual Canadian Quality Congress has once again assembled some of the best minds from healthcare, business, academia and government sectors to offer the exciting conference, September 29-30, 2014, taking place at the University of Manitoba, Fort Garry campus, Winnipeg, Manitoba.


Susan Muenter

Susan Muenter

Monday, September 29, 8:30 AM

Susan Muenter earned her undergraduate degree in Behavioral Science from Mount Mary College in Milwaukee, WI and her Master’s Degree in Human Resources and Employment Relations from Pennsylvania State University. Susan has a total of 28 years of Human Resources experience with 16 years previous experience in the private sector including health care, hospitality and industrial distribution.

ACHIEVING EXCELLENCE IN SCHOOLS

Susan Muenter is the Director of Human Resources at the Pewaukee School District in Pewaukee, Wisconsin, and she will discuss how her organization has used America’s Quality Award Program for Education Systems and the Guidelines to become one of the best schools in America.


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Sr. Mary Jean Ryan

Two speeches on Healthcare Quality and Innovation

Sunday, Sept. 28, 2014 (Venue: St. Boniface Research Center, Samuel Cohen Auditorium, 351 Tache Ave; Winnipeg, 2:00 pm to 3:00 pm (Open to public, tickets required, $75. per person, $60. for Group of 5), &

Monday, Sept, 29, 2014, 9:30 AM. Grand opening keynote speech and panel discussion on healthcare crisis at the 6th Canadian Quality Congress, U of M campus, Sept 29-30, 2014; only for full-conference registered delegates.

Chair of the Board, SSM Healthcare, St. Louis, MO; which serves over two million people through 18 hospitals, 60 out-patient sites, several nursing homes and other companies in four different states in America.

FIX THE SYSTEM, NOT THE PEOPLE

She is the voice of leadership in healthcare around the world. A Franciscan Sister of Mary, named one of the 25 Most Influential Women in Business and one of America’s most powerful people in the healthcare field, her facility was the first one to win the coveted Malcolm Baldrige National Quality Award in the United States.

Don’t miss her thought-provoking and next-frontier talk by someone so qualified. Learn how she has transformed not one or two, but more than two dozen healthcare facilities at one time under her leadership.


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Clifford Norman

Monday, September 29 1:00 PM

Clifford Norman is an internationally recognized consultant on leadership and improvement who has consulted with leaders in business, government, healthcare, and developed and trained management professionals in seventeen countries around the world.
His more recent book, Transforming Healthcare Leadership, is a runaway success.

TRANSFORMING HEALTHCARE LEADERSHIP

Clifford Norman will draw upon from his more recent book, Transforming Health Care Leadership is already a best seller (hard covers all but sold out, Kindle versions are available). Although the focus is on healthcare, anyone wanting to better understand the link between Quality, Continuous Improvement and Leadership, needs to read this book.


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Art Daniels

Tuesday, September 30, 8:30 AM

PUTTING CITIZENS FIRST: ACHIEVING CUSTOMER FOCUS AND LEAN GOVERNMENT

In his presentation, Art will examine how various elements of lean management go into creation of citizen-first focussed quality service in government organisations and agencies.

Art Daniels has over 40 years’ experience in managing and developing institutions and human resources in the Canadian public service. He is widely recognized as a leader in implementing public sector change initiatives and, in the course of executive appointments, has effected tangible improvements in workforce motivation, efficiency, productivity, client satisfaction, and cost-efficiency.


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Dr. Mikel Harry

Tuesday, September 30, 1:00 PM

VALUE CREATION USING SIX SIGMA

Senior executives must understand the nature of Six Sigma and activities that are designed to provide quantum change in the organization; not just for financial performance but for a long term value creation.

Co-creator of Six Sigma, A best-selling author, Founder and Chair of the Board, Six Sigma Management Institute.

Dr. Mikel Harry has been widely recognized and cited in many publications as the principal architect of Six Sigma and the world’s leading authority within this field. His book entitled Six Sigma: The Breakthrough Management Strategy : Revolutionizing the World’s Top Corporations has been on the best seller list of the Wall Street Journal, Business Week, and Amazon.com


Act Now! Register early and save!


New this year! Special track sessions, keynote speeches, CEOs Discussion Panels on Healthcare quality and innovation. If you’re too busy to attend the full conference for both days, just attend to hear only the keynote speaker of your choice, for only $100 per speaker.


Rates: Full conference fee: $700.00, Students pay only $100. Register Here.