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For the 6th Canadian Quality Congress taking place in Winnipeg, Manitoba, Canada

September 29 – 30, 2014


The 6th annual Canadian Quality Congress has once again assembled some of the best minds from healthcare, business, academia and government sectors to offer the exciting conference, September 29-30, 2014, taking place at the University of Manitoba, Fort Garry campus, Winnipeg, Manitoba.

Susan Muenter

Susan Muenter

Monday, September 29, 8:30 AM

Susan Muenter earned her undergraduate degree in Behavioral Science from Mount Mary College in Milwaukee, WI and her Master’s Degree in Human Resources and Employment Relations from Pennsylvania State University. Susan has a total of 28 years of Human Resources experience with 16 years previous experience in the private sector including health care, hospitality and industrial distribution.


Susan Muenter is the Director of Human Resources at the Pewaukee School District in Pewaukee, Wisconsin, and she will discuss how her organization has used America’s Quality Award Program for Education Systems and the Guidelines to become one of the best schools in America.


Sr. Mary Jean Ryan

Two speeches on Healthcare Quality and Innovation

Sunday, Sept. 28, 2014 (Venue: St. Boniface Research Center, Samuel Cohen Auditorium, 351 Tache Ave; Winnipeg, 2:00 pm to 3:00 pm (Open to public, tickets required, $75. per person, $60. for Group of 5), &

Monday, Sept, 29, 2014, 9:30 AM. Grand opening keynote speech and panel discussion on healthcare crisis at the 6th Canadian Quality Congress, U of M campus, Sept 29-30, 2014; only for full-conference registered delegates.

Chair of the Board, SSM Healthcare, St. Louis, MO; which serves over two million people through 18 hospitals, 60 out-patient sites, several nursing homes and other companies in four different states in America.


She is the voice of leadership in healthcare around the world. A Franciscan Sister of Mary, named one of the 25 Most Influential Women in Business and one of America’s most powerful people in the healthcare field, her facility was the first one to win the coveted Malcolm Baldrige National Quality Award in the United States.

Don’t miss her thought-provoking and next-frontier talk by someone so qualified. Learn how she has transformed not one or two, but more than two dozen healthcare facilities at one time under her leadership.


Clifford Norman

Monday, September 29 1:00 PM

Clifford Norman is an internationally recognized consultant on leadership and improvement who has consulted with leaders in business, government, healthcare, and developed and trained management professionals in seventeen countries around the world.
His more recent book, Transforming Healthcare Leadership, is a runaway success.


Clifford Norman will draw upon from his more recent book, Transforming Health Care Leadership is already a best seller (hard covers all but sold out, Kindle versions are available). Although the focus is on healthcare, anyone wanting to better understand the link between Quality, Continuous Improvement and Leadership, needs to read this book.


Art Daniels

Tuesday, September 30, 8:30 AM


In his presentation, Art will examine how various elements of lean management go into creation of citizen-first focussed quality service in government organisations and agencies.

Art Daniels has over 40 years’ experience in managing and developing institutions and human resources in the Canadian public service. He is widely recognized as a leader in implementing public sector change initiatives and, in the course of executive appointments, has effected tangible improvements in workforce motivation, efficiency, productivity, client satisfaction, and cost-efficiency.


Dr. Mikel Harry

Tuesday, September 30, 1:00 PM


Senior executives must understand the nature of Six Sigma and activities that are designed to provide quantum change in the organization; not just for financial performance but for a long term value creation.

Co-creator of Six Sigma, A best-selling author, Founder and Chair of the Board, Six Sigma Management Institute.

Dr. Mikel Harry has been widely recognized and cited in many publications as the principal architect of Six Sigma and the world’s leading authority within this field. His book entitled Six Sigma: The Breakthrough Management Strategy : Revolutionizing the World’s Top Corporations has been on the best seller list of the Wall Street Journal, Business Week, and

Act Now! Register early and save!

New this year! Special track sessions, keynote speeches, CEOs Discussion Panels on Healthcare quality and innovation. If you’re too busy to attend the full conference for both days, just attend to hear only the keynote speaker of your choice, for only $100 per speaker.

Technical Program

Selected papers from the conference will be published in Journals of the Emerald Publishers of UK Ltd.

The conference will have all of these things:

  • 4 keynote speakers
  • 2 CEO discussion panels
  • 30+ research paper presentations
  • Delegates from 15 countries
  • Exhibits
  • A gala dinner
  • Award presentation
  • Welcome reception
  • and much more!

The Break-Out Session

The break-out session features speakers from many top-notch organizations.

Kozminski University, Warsaw, Poland
Ghana Institute of Management and Public Administration
Institute for Production Systems and Design Technology IPK, Berlin, Germany
Prairie Mountain Health Crisis Services, Westman Crisis Service, Brandon, Manitoba, Canada
Ministry of Municipalities Affairs & Urban Planning, Bahrain
Universidad Iberoamericana-Mexico City, Department of Engineering
Learning Center, UCLAN, Preston Lancashire, United Kingdom
School of Business & Social Sciences, Aarhus University, Denmark
UNISA Business School of Leadership, South Africa
Southern African Society of Quality
Winnipeg Regional Health Authority
Talevas Quality Consultant, Guelph, Ontario
Sundine Produce Inc., Guelph, Ontario, Canada
Sunrit Engineering and Consulting Services; Winnipeg, Manitoba, Canada
Neepawa Health Center & Parkland Mental Health Center, Manitoba, Canada
Diagnostic Services of Manitoba, Winnipeg, Manitoba, Canada
Royal Alexander Hospital, Edmonton, Alberta, Canada
Health Sciences Centre, Winnipeg, Manitoba, Canada
Grant McEwen University, Edmonton, Alberta, Canada
Alberta Health Services, Edmonton, Alberta

…and more to be announced!

Contributory sessions: These 40-minute lecture style presentations are meant to deliver quality management related theory and practical applications that have values for listeners. The time allotted includes five minutes for Q & A. Each session will be chaired and moderated by a session manager.

Research Sessions: Research is at the heart of CSQ’s mission. Therefore, promoting quality management research in Canada, identifying future directions, building capacity for research and inspiring collaboration with other partners from around the world, these types of session will be made especially made attractive to serve as the alternative sessions.

Standby Speakers: In any conference there are (and there will be) those speakers who don’t show up for a variety of reasons leaving an empty room and disappointed customers. We will do our best to fill that gap by providing substitute speakers and generate knowledge for future research, dissemination through publications and international networking being the primary purpose of CSQ mission.

CEO Discussion Panels

Two CEO Discussion Panels, one on healthcare improvement theme and the second one on quality and economy theme have been organized. The panel of experts will engage in to discuss the interactive conversations between themselves and the congress participants, moderated by an expert. The moderator will kick start the conversations on the identified theme and generate useful debates and discussions through raising critical questions.

Rates: Full conference fee: Early Bird rate (before Sept. 8, 2014): $650; Standard rate: $700.00, Students pay only $100. Register Here.