Welcome to Montreal!
September 20 - 21, 2016
The 8th Canadian Quality Congress
You don’t want to miss it!

2016 Theme

Quality and Innovation: Transforming Culture in Your Organization

This Year’s Keynote Speakers

james harrington

James Harrington

Past President of American Society for Quality (ASQ) and International Academy for Quality (IAQ)

From Continuous Improvement to Continuous Innovation

An author of more than 35 books on quality and innovation, Dr Harrington is one of the world-renowned pioneers of quality management.

renee laflamme

Renée Laflamme

Executive vice-president, Industrielle Alliance

Lean management process and its impact on cultural and managerial transformation

Industrielle Alliance decided 5 years ago to become a lean organization in all its activities. Today, it is recognized as a model of how to implement a lean culture in service organization.

suzanne blanchet

Suzanne Blanchet

Senior vice-president, Corporate Development Cascades Inc.

The innovation way: Successes and challenges examples from Cascades Inc.

Cascades is a very dynamic organization that started to implement improvement process techniques 20 years ago, and in the last years, they have implemented and integrated the innovation methodologies. Find out how they met the significant challenges.

johanne maletto

Johanne Maletto

General Manager, Quebec Quality Organization (MQQ)

The role of Quebec Quality Association (MQQ) in supporting the improvement practices

You will hear about the key role of the Quebec Quality Association and how it has helped transform the quality culture in Quebec organizations. A very impressive story.

pierre malenfant

Pierre Malenfant

General Manager, Steris Canada, Beauport (QC)

The role of Quebec Quality Association (MQQ) in supporting the improvement practices

First recipient of Shingo Prize, a prestigious award in Quebec that recognizes the level of achievement in lean practices. Pierre Malenfant will present the transformation process of Steris Canada that you wouldn’t want to miss!

Focus Areas

  • Comparing successes from the manufacturing industry
  • Role of governance and leadership
  • Performance measurement
  • Applying Systems thinking
  • Engaging patients and family members in the healthcare system
  • Using Six Sigma and lean management
  • Knowledge management
  • Quality and innovation in healthcare, governance, education, and service industries.

Call for Papers

The deadline to submit the first draft of any of the three formats is February 29, 2016.

The deadline to submit the final version of any of the three formats is March 31, 2016.

Submit your paper or presentation here.

We are currently developing the 8th CQC program, and we are looking specifically for:

  1. Paper Presentations of success stories, examples and case studies exemplifying the application of TQM theories, tools and techniques in all areas of business and across all sectors (including healthcare, government agencies, and education institutions). The deadline for submitting a paper is February 29, 2016. Click here for more information and guidelines.
  2. Poster Sessions are welcome. The deadline to submit is February 29, 2016.
  3. Sponsors and Exhibitors are needed. You need to make a name for your organization, and sponsoring the 8th CQC is a great way to do it. Sponsorships are available in different categories, from $500 up to $25,000 (CAD). Give us a call at 1-888-286-4473 (toll free) or send us an email at csq@shaw.ca. For more information and forms, please go to the sponsors and exhibitors page.

Join us, and help shape the future of the quality profession in Canada!

Join us for 2 days of world-class learning experience

Knowledge building, networking, learning from the world’s best, sharing stories, exchanging ideas, teamwork experiences, continuous improvement, the latest revision of ISO 9000 standards, lean management, six sigma, healthcare quality, educational reform, government quality, social responsibility, customer satisfaction indexes, Kaizen, and much more!

Sponsorship and Exhibitor Opportunities Available

Contact us for details.

Have fun and excitement, meet quality experts, visit exhibits, enjoy international networking opportunities, take a tour of the city of Montreal for its beautiful landmarks, enjoy the gala dinner, entertainment and more!